Spent 15 minutes waiting to talk to someone in the store about upgrading my phone. When I was finally able to speak to someone, they could not answer any of my questions. The guy actually told me to look online for the information to the questions I was asking. So much for customer service. I will no longer be upgrading my phone. Don't waste your time with this store.
I went in for 2 genius bar appointments. One for my MBP and on for my iphone. The Genius was very patient and helpful. Great service I would expect from Apple.
I had issues with my iPhone 7 since a month. If I insert the charging wire, it doesnt hold firmly and after some time it just falls out. Couldnt figure out the issue. I went to this store in Broomfield. I spoke to the store associate Mr. Russel. What an awesome associate he was.. he just took a needle and completely cleaned the charging port and I was surprised to see a huge mass of dust coming out of it which may have obstructed the charging. He resolved my issue within no time. Awesome!! Thank you so much Russell.
They were able to kind of help me. I think the lady that was helping me with my Mac got off or went on break and forgot to tell someone that I was just waiting for an update and to check in on me. I had to leave since I didnt know who to ask to help me when the update was done. I did a walk in appointment and they were very busy (weekend before Black Friday) so I understand the chaos.
We went to the apple store trying to find out what was wrong with an iPhone 7 Plus when you make a phone call the speaker is not working anymore. The guy who helped us at the store was good he ran the diagnostics but unfortunately he said that the logic board was bad. He also mentioned that other customers where having the same issue. This is a quality issue from apple and they know this they wanted to charge us half the price for replacement. As customers apple is being dishonest not trying to give customers a replacement or repair for something that was defective in the first place. As an electrical engineer I definitely without a doubt recommend that you think before buying apple products as of now integrity and honesty is out the door
Apple FlatIron Crossing is a UK Electronics Store based in Broomfield, East of England. Apple FlatIron Crossing is located at 1 W Flatiron Crossing Dr, Broomfield, CO 80021, USA, Broomfield, East of England 80021, UK.
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