Expensive and incompetent. I do not recommend. We tried them out because they could come on short notice in the heat of summer. They performed a temporary fix and wanted to charge $$$ to change additional components. They did not reinstall the ducting and evaporator correctly as several of the screws were lost or found around the unit. We ended up calling our "go-to" HVAC servicer, and they had to re-work the service performed by Golden West. They fixed the issue, and we spent less than the original service charge.
Expensive and terrible service
Morons
Absurdly expensive AND terrible customer serviceI cannot emphasize enough to not use golden west. I called them based on their good reviews for a furnace maintenance/ check up on a rental house in Denver. They said the check up was a flat rate of $199, so I figured it was a 2 hour thing to complete the service. On the date of the service, they called a bit after 11 to say their technician couldn't get into the house (it was on a lock box)- I called the tech at 11:20 and he said he had hair gotten in the house and would start the checkup. To my surprise he called 25 minutes later done with the service! $199 for 25 mins work! He then reported a small leak in the valve leading to the furnace and said he could fix it right then. I didn't want to leave a gas leak in the house so I agreed to have it fixed and said I would drive from boulder and meet him at the house. I arrived there about 45 minutes later and he was completely done, standing outside. The bill for 70 minutes of work was $584.00!!!! That's about 500/hour! To make matters even worse, since that time (November 12h I have left three unanswered messages for their "customer service manager" and then, because I never heard from him, one message for his boss the "operations manager". No one has called me back. Unbelievable - I would never in a million years recommend this company.
Very expensive, they did good work, but would recommend getting other quotes before starting any work.
Golden West Plumbing & Heating is a UK Plumber based in Broomfield, East of England. Golden West Plumbing & Heating is located at Broomfield, CO 80020, USA, Broomfield, East of England 80020, UK.
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