Once again a great experience at this place! The pizza was great but the calzone was out of this world.
Thoroughly disappointed with my experience last night. Normally Marcos is fantastic, but I will not be returning to this location again. I find it kind of ridiculous to have to wait over 5 minutes at the counter without being acknowledged whatsoever to pick up an order, even though multiple BOH employees looked right at me and did nothing to find someone who could ring me up. On top of that, the one detail about the pizza that I requested (onions on 1/2, not the the ENTIRE pizza) was completely overlooked. I normally have a lot of patience for those in the food service industry, but I dont appreciate blatant lack of care.
Ordered pizza from Broomfield location, spoke to Jaden said the order would be about an hour that was at 6:30 pm. I gave him him address and name the apartment complex everything seemed fine, as 7:30 pm passed I was thinking maybe they are busy no worry they should be here shorty. At 7:45 pm I called and checked on the status of my order, the person who answered the phone said they are running behind since are short on drivers. Whats amazing he did ask me my name address, yet the exuse was already a premeditated of a lie. After he asked my name and said oh the driver should be there shortly another lie, since I asked what that meant he said 5 or 10 minutes.I called again at 8:20 since there was no delivery spoke to Jaden once again, lied agin stating they had a driver shortage, once again without asking my address and name. Once Jaden received my information and I told him I had been waiting approximately 2 hours for the delivery he passed me over the manager.The manager stated same lie again about the driver problem, she asked for address and she stated the driver could not find the complex. I explained to her there are only 2 different complexes one left and one on the right. I proceeded to explain to her when the order was place name of he complex and location on the left side to Jaden.The big take away from this is lack of customer service, no problem solving, no empathy, didnt want to do anything, no I am sorry, no nothing. I as the customer had to ask for my money back and ask for a credit. Stay away far away Marcos pizza as well as the one Superior as well, since they are rude and lack any type of customer service.
Sometimes really good, sometimes not. If its busy, walk out, if you hold a long time hang up. If its a game night, your probly ok with better staff working. Sometimes they give you dry pie.
Pizza is really good, pretty quick too. But we bought a 25 dollar pizza over the phone and added a 5 dollar tip to the bill to the tab. We told them we could pay cash, and when the kid showed up he said he only had 2 dollars to give us from the 40 we gave him, for the 30$ bill with the tip. Why wouldn't you send your driver out with enough cash to pay back for at least a 5? Seems scummy.
Marco's Pizza is a UK Meal Takeaway based in Broomfield, East of England. Marco's Pizza is located at 6785 W 120th Ave, Broomfield, CO 80021, USA, Broomfield, East of England 80021, UK.
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