They have been holding my package HOSTAGE for more than a week now! So, first the Fedex in PA totally screwed up my shipment and returned my package to shipper before it even left the original location stating that I refused the delivery. Then the replacement took 5 days on a 3 day shipping to even get close to CO. Now, they are just holding my package hostage for no apparent reason. The barcode being messed up could have been fixed in 30 seconds. You print a new sticker and move on. I would pick it up but this phone number is the main customer service line for all of Fedex so I can't get in contact with the actual location. If I could give 0 stars I would. I've been waiting for this package for almost a damn month now. I bet the Pony Express could deliver more quickly.**Update. Since writing this review, I finally received my package after an additional week. Then the next package I had that went through this location was "Address Corrected" and sent to a completely different address than the one I provided to the shipper. This location needs some sort of intervention because they have major processing issues and it seems no one is willing to fix them.**
I signed up for package alert updates. We had three packages loaded on the delivery truck at 5 am scheduled for Wednesday delivery. Then, at 10 a.m. the morning of delivery we received a package update that the package had been taken off of the delivery truck. We then had to drive all the way up to the Broomfield location and wait nearly an hour for them to find our package in the warehouse. This is absolutely the worst customer service that anyone could ever experience.
I went out of my way to make sure someone was here all day and nobody ever came. Suddenly I get a text that the driver came and nobody was home which is completely untrue since I was here, no door tag, nothing. Judging from the reviews this is pretty normal, skipping deliveries and blaming the customer seems to be their 'go to' option. Called customer service 3 times, driver skipped my delivery once again and said nobody is home. Apparently customer service has no way of contacting the driver, this company is really awful at customer resolution and this is the worst experience I've ever had. I'm not ordering through FedEx again, this was my first and last time.
I have a package that was at this location at 12:12am 05 Dec 2018, at 8:00am 05 Dec 2018 there was a "weather delay" creating a delivery exception. There was zero (0) precipitation in Broomfield, CO today 05 Dec 2018. The lies the other reviews have spoken of now have made their way into the tracking information. The best part is the expected delivery date, 12 Dec 2018. This tells me that it takes FedEx seven (7) days to move a package nine (9) miles. Ridiculous. This is the worst business model I've ever seen and I'm amazed they're still in business. The USPS is so much more reliable there is no comparison. #FedExFail
This FedExs helpful staff could make an errand leave you smiling.. I was late for my next appointment so having great service and easy parking made my day!
FedEx Ground is a UK Moving Company based in Broomfield, East of England. FedEx Ground is located at 12405 W 112th Ave, Broomfield, CO 80021, USA, Broomfield, East of England 80021, UK.
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