I have bought home insurace (town home) from them,which cost me double premium than my neighbor (she has state farm).My policy said loss assessment coverage is 10,000.From last hail storm,our hoa said we have loss assesment deductable for $4500 we need to pay.this liberty insurance paid us only $1000.They said my policy had endorsrment which say that the maximum that they will pay for loss asessment deductable from hoa is only $1000.Ireally disappointed with this company,they just play game with customer
Too bad zero stars cannot be given. Stay clear.
I have had a wonderful experience with Liberty Mutual. My agent Nathaniel Gerry has provided outstanding customer service and even makes periodic calls to check in and make sure I am happy with their services. I have never had such a pleasant experience with an insurance company! How often can you genuinely say that you feel remarkable comfortable chatting with your insurance agent and are happy with the care they provide? I recommend this insurance group to anyone!
I just want to clarify first and foremost: I got connected with my agent, Dakota Odom, online and he operates from the East Coast. Absolutely love this guy! Like having an agent right next door.
Fed Up!!! I have been a loooong time customer of Liberty Mutual! My parents were looooooooong time customers of Liberty Mutual. You would think that loyalty would pay off for you and in businesses that are good it does. Liberty Mutual doesn't value loyalty as they substantially raise your rates every year even though you have had no claims. I first started to sour on them when I found out I had been being over charged for years. Seems I was eligible for a huge discount that was based on my good credit and other factors. I was never asked about this discount or told about this discount. My agent at the time told me they weren't allowed to tell us about this discount. Even though even at this point I had been a very long time customer. My agents was Craig Barry. Craig knew my parents and had been their agent for a very long time. Once upon a time they deserved that loyalty but things changed around this time. I was mad that I had been being over charged and I left this agent. Since then I have experienced one problem after another. For example, one of our vehicle has NO DATA for both the make and the model of the vehicle showing on the proof of insurance. They show the correct VIN and have been given the information several times still it shows up as no data. Yesterday they told me they thought this was a trailer and that is all we were being charged for and that since this was a mistake our rates would go up by a factor of 4. So from $183.00 to $732.00. Turns out this IS NOT true! The new insurance company I found has given me a quote of $96.00 for this vehicle. So basically they are playing games with an already discouraged customer. Another problem is an actual trailer we insured with them last year has completely disappeared from their records. It is like we never insured the vehicle with them at all. It is no where to be found in the current policies nor does it show up in the renewal documents. WTH!!! This means we have been using this trailer with no coverage for who knows how long. I learned from the new insurance company that one of our vehicles that we bought with hail damage is showing that we filed a claim for that damage. We did NOT! We bought the car with the hail damage from a dealership. They never asked about it and they know we didn't file claim. WTH!!! They never asked about any of the multiple other discounts we once received when I spoke to them yesterday. My home owners insurance has skyrocketed and the only way the are willing to get the price down is if I under insure the home. We have had home owners insurance with them for 25 years and have only made one claim for hail damage in that time. Last year when I went through this they showed our home as being primarily heated with a wood burning stove. This is ludicrous!!! We have a wood burning stove we use maybe 3 times a year when the temperature goes below zero. Good Bye Liberty Mutual! For those reading this review I genuinely CANNOT recommend Liberty Mutual.
Liberty Mutual Insurance is a UK Insurance Agency based in Broomfield, East of England. Liberty Mutual Insurance is located at 10901 W 120th Ave #190, Broomfield, CO 80021, USA, Broomfield, East of England 80021, UK.
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