Staff is friendly, and not pushy. My wife loves it when I go there.
My fiance and I went there to pick out wedding rings. It was a lovely experience. Leo is very helpful and knowledgeable...he made the process very fun and easy. Thank you to Leo and the rest of the staff for helping us purchase the perfect rings!!
So frustrating. I took a stone in to be placed. They had said two weeks for this process to happen. Two weeks comes and goes and nothing. Every time I call, I get a different answer as to when it will arrive. The last time I called they couldn't even find my information in their system. I regret going to Helzberg. I should have picked a different jeweler.
I've been here a few times for the warranty on my wedding ring and I've always had excellent customer service, even at other stores too, but this one is closest so I often end up here. They have a gorgeous selection and it's all amazing quality that they obviously all have pride in. They even have a ring that you can propose with thats a basic band so you can come back with her and she can pick the perfect ring. I'm surprised people say they have had bad experiences, we don't dress up or even look put together when we come here they just always treat us wonderfully. I don't think any person with reasonable expectations or attitude will be treated any less wonderful than we are.
I wished I remember the gentleman that helped us name - I believe it was Robert or Richard- ask for him - he's an older gentleman. We went in to have my mom's ring signed off to keep the warranty in effect and he was incredible ! Rings go in (every 6mths) to examine loose stones - he went above & beyond ;cleaned them as well. He educated us on the rings that we had, cuts, gold grades, why the cleaning,etc. He even told us about appraisal that are done in store & what they in tell. We did not make any purchases that day but when its time it will surely be done with him. He was not a pushy sales man which impressed us the most. We feel he wanted us to be educated so when we do purchase it will be one that we will be glad we made.
Helzberg Diamonds is a UK Jewelry Store based in Broomfield, East of England. Helzberg Diamonds is located at 1 W Flatiron Crossing Dr, Broomfield, CO 80021, USA, Broomfield, East of England 80021, UK.
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